Question: How Does Milan Stoneworks Take Care Of Their Clients?
Answer: We're always between 7-10 business days from template to install. If you set up an appointment with us, 99% of the time the only way that that is going to change is if you call us and say you're not ready. There are requirements that need to be on-site prior to template, for example, the sink or cooktop needs to be there, someone with decision-making capability needs to be on-site to answer questions, go over all the details, sign the contract, and make deposits. From that point we are 7-10 days from the install. We have a 99% on-time rate, so you have our word when we say we're going to do something. If we say we'll be there at 10 o'clock we'll be there at 10 o'clock. We do everything in our power to make sure that we meet the times and dates selected by both us and the client or homeowners.
Categories: Granite Countertops Kitchen Countertops Remodeling Customer Service View All Questions
