FAQs

• What is InfoFAQ?

  InfoFAQ verifies businesses and their commitment to establishing trust with their customers. The word InfoFAQ stands for Info (information about companies) and FAQ (exclusive question-and-answer interviews with business owners and companies). InfoFAQ has been providing consumer trust information since 2003, as seen on this early Internet DMOZ consumer category mirror.

• Why is Consumer Trust Important?

  Consumer trust can be defined as the efforts put forth by a company to show consumers that they are trustworthy. Some of these efforts include: having a customer service department, an accessible phone number, a privacy policy, a refund policy, and other policies that help give consumers confidence, and others that protect consumers against identity theft and fraud. There are over a hundred areas that InfoFAQ has identified which promote trust, and some are more important than others. A company's commitment to their customers in these areas play a big role in a company's credibility.

• What is a Consumer Trust Checklist?

  Our consumer trust verification process examines a companies website, Internet presence, social media, and other assets. We then give a score to the company and provide them a checklist of items that were discovered to be placed on their InfoFAQ company profile page.

• Why is Consumer Trust Verification Important?

  The Internet is very complex and when it comes to company credibility there is a lot at stake. Organizations and search engines rely on consumer trust and factual information to help keep the Internet a safe place. Company credibility is becoming more and more important as things evolve, and it is essential to follow the rules and become as transparent as possible. Companies need to be willing to do what it takes to earn the trust of Internet Search Engines and Safety Organizations, as well as customers. To have your company examined by a third-party is the best way.